December 29, 2015
Bill from Utah asks: “Do most other members give employees company credit cards?” NSCA responds: From what we’ve seen, yes – most integration firms do provide company credit cards to employees. But this perk is often given only to those employees who…
December 8, 2015
Tom from Ohio asks: “Can we use auto-renewal language in our managed services contracts?” NSCA responds: It depends. More states are creating laws that make the practice of including auto-renewal language in contracts for alarm systems and related solutions illegal – but,…
November 5, 2015
MJ in Illinois: “Who covers the warranty when a customer-driven delay caused the products to sit on the shelf for over six months?” NSCA responds: We’re seeing more questions arise about warranties. Most manufacturers have agreements with integrators stating that they’ll warrant…
October 27, 2015
Compensation, bonuses, and benefits aren’t everything – especially to Millennials, as we’re discovering – but what you offer to employees in these areas can make a big impact on attracting and retaining top talent. (more…)
October 6, 2015
Bob from Wisconsin asks: “One of my install subcontractors says he’s exempt from needing insurance. Can that be right?” NSCA responds: This is a growing concern. Lots of NSCA members report that their subcontractors now indicate that they’re exempt from…
September 3, 2015
Keith from Kansas asks: “How do we get an outside advisory council started within our company, and who should we include?” (more…)
August 13, 2015
Mike from Florida asks: “Can you explain the difference between utilization and productivity?” (more…)
August 4, 2015
Is it unethical for integrators to not tell their end-user customers that the manufacturer has an extended warranty covering their product? (more…)
June 30, 2015
Catherine from Oklahoma asks: “We are seeing more prevailing wage requirements on service work. Are you? Is everyone else?” (more…)
April 29, 2015
If only Alan Turing was alive today. He would have enjoyed the acclaim of the movie about his life, The Imitation Game, and the great public interest around his role in helping to end WWII, the beginnings of the modern…
April 29, 2015
We all need to occasionally gripe about our boss now and then. I’m sure it’s somewhere on Maslow’s hierarchy of needs. And managers, you’re kidding yourself if you don’t think you are the subject of your employee’s dinner time conversation…
April 28, 2015
Prospects are people, too. And people are hard-wired to respond more positively to certain words and types of messaging. I know, I know, you’re in sales — you’re not a psychologist. But simply learning just a few psychological tips can…
